| Business Hours
Business office hours are M-F 9am to 3pm Pacific time. Please feel free to call us toll free at 866.676.9942 with any questions you may have. You can also e-mail us anytime at kelly@jukeboxquilts.com.
Shipping
Jukebox uses USPS for all its shipping, unless the postal office doesn't deliver to your address. If that's the case, we will use UPS and you might be responsible for additional charges.
International Shipping
We use USPS Global Priority Mail to ship outside the United States. Please note, these orders usually take an additional week to process. International orders will be billed actual cost for shipping, which may be above and beyond the price quoted to you at the time of checkout. If this is the case, you will be contacted by JukeboxQuilts, and asked to approve the shipping price increase.
Privacy Policy
We appreciate your business and respect your right to privacy. Any personal information collected from our customers is for our in-house use only. We will not sell or rent any of your personal information to any other business.
Basic Confidentiality Policy:
Personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Any personal information you provide is stored in a secure location, is accessible only by our staff, and is used only for the purposes for which you provide the information (such as to ship your order or sign up for our free newsletter).
If you sign up for our newsletter, only your name and e-mail address will be added to our mailing list. If at any time you change your mind and would like to add or remove your name from the mailing list, please email us at customerservice@jukeboxquilts.com.
No Release of Information to Third Parties
Personal information will not be released to third parties except if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.
Identifiable Information Tracking
Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use (like how many use AOL), but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by JukeboxQuilts.
In addition, our server does track information about the activity of visitors to our web site. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These stats are used internally to better provide services to the public. The statistics contain no personal information and cannot be used to gather such information.
Security Policy
Security is of critical importance to us and we know it is to our customers!
We utilize SSL, which protects the transmission of your sensitive information to and from the web server if you are using a browser that supports SSL (All modern browsers do). Access to files on web servers is password protected as standard procedure.
Any e-mails that are sent from the server to us to notify us of orders are also encrypted and can not be viewed by anyone but the person processing your order.
All transaction related data is also encrypted when stored on our local office computers. We are committed to keeping your data as secure as possible and will continue to update/upgrade our security measures as needed to provide the best protection possible.
Returns
You may return any unused product in its original and unopened condition to us within 30 days. The original shipping fees are not refundable, unless, of course, you are returning merchandise we shipped in error. Please contact us if you wish to return something at 866.676.9942 or email us at customerservice@jukeboxquilts.com. You refund, less the original shipping will be issued to your credit card or by check (if the purchase was made by check) after we receive the product back.
Damaged Goods
We will handle the problem to your satisfaction! If the carton looks damaged upon receipt, please inspect the contents before the driver leaves or call UPS at 1-800-PICKUPS to file a claim.
If your claim does not involve UPS, please give us a call at 866.676.9942 or email to customerservice@jukeboxquilts.com and we will work with you to take care of the situation via a replacement or refund |
